TERMS & CONDITIONS
AT MASSERIA ELYSIUM
Accuracy of Details
Whilst every effort has been made to ensure accuracy, please remember facilities and services may alter. Masseria Elysium can not be held responsible for any changes that arise or errors that might have occurred. All other details are accurate to the best of our knowledge at the time of publication. However, we cannot be held responsible for changes which occur from time to time.
All links provided from www.masseriaelysium.com are done so in good faith, to offer an additional facility to visitors of this site. Masseria Elysium is not responsible for any content held within any such websites, nor for any links contained in them. The inclusion of external links does not signify any endorsement by Masseria Elysium.
The 'Online Reservations' function will take you through a very quick, user-friendly online booking system. You will be able to check room availability and make your booking; for peace of mind, you will receive a confirmation reference number (it is recommended that you keep a note of this number, preferably by printing the page). In addition you will receive an e-mail including details of your reservation.
In the event that you have to cancel your reservation, you will need the aforementioned confirmation reference number. Cancellations cannot be made online. If you wish to cancel your reservation please contact us.
Guaranteed Reservations and Deposits
By securing your online reservation with a credit card, you are eligible for our Reservations Guarantee even if you check in late (after 6.00pm). All reservations made through the web site must be guaranteed to a card. All arrival dates and rates require a deposit. Please check for full deposit requirements at time of booking.
Cancellations for a hotel room reservation must be received within the cancellation policy indicated on the reservation. If cancellation of a guaranteed reservation is not received by the required date, a charge will apply. For details of cancellation policies and deposit requirements, please contact us.
Cancellations made less than 7 days prior to the reservation will result in loss of deposit.
Rate and Tax/Service Charge Details
For tax and service charge information please refer to the rate information at time of booking. All displayed rates and benefits are intended for 1 person for single room bookings, and 2 persons for double room bookings.
For your deposit a 2.5% surcharge has been added to cover the costs of card payments.
Credit Card Safety
We at Masseria Elysium are committed to keeping your personal information safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.
All major cards are accepted online at Masseria Elysium
However, we do not accept the same cards at our properties. Please check with the hotel if you have a specific card that you wish to use.
Early Arrivals and Late Departures
If your arrival is early in the day and you prefer immediate access to your room before usual check in times, we recommend reserving for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel. If you choose not to reserve, we will be glad to store your luggage and make our fitness facilities available for you to freshen up.
Extending Your Stay
Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to a possible rate change.
Masseria Elysium makes no additional charge for children under three years old occupying the same guest room with parents or guardians (space permitting). Special rates may be available for families. For reservations and further information, please contact the hotel directly to make the best arrangements.
Complaints and Disputes
Should you have any complaints or queries, please email us at email@example.com.